User Agreement + Privacy Policy

Rentivist's User Agreement:

Introduction:

This User Agreement was posted on September 15, 2015. It is effective upon acceptance for new users.

This User Agreement, the Privacy Policy and all policies posted on our sites set out the terms on which Rentivist, LLC ("Rentivist") offers you access to and use of our sites, services, applications and tools (collectively "Services") of Rentivist. You agree to comply with all the above when accessing or using our Services.

Payment processing services for Rentivist are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service. By agreeing to Rentivist’s User Agreement and subscribing to our services, you also agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Rentivist enabling payment processing services through Stripe, you agree to provide Rentivist accurate and complete information about you and your business, and you authorize Rentivist to share it and transaction information related to your use of the payment processing services provided by Stripe. It is important that listers understand that by agreeing to Rentivist’s User Agreement and Privacy Policies, you are also agreeing to the Stripe Connected Account Agreement. By subscribing to Rentivist you are implicitly committing to be bound by the terms and policies of Stripe. Please take the time to review the Stripe Connected Account Agreement before you complete your subscription with Rentivist.    

Please be advised that this User Agreement contains provisions that govern how claims are resolved (see Disclaimer of Warranties; Limitation of Liability and Legal Disputes provisions). It also contains an Agreement to Arbitrate, which will, with limited exception, require you to submit claims you have against us to binding and final arbitration.

OFFERS:

Additionally, new users registering after September 15, 2015, will be given a free 14 day trial of all the top user tier functions. Upon the expiration of the 14 day trial, Rentivist will start charging registered user accounts at the rate selected by the user, and access to functions will be limited to the user tier selected by the user.

About Rentivist:

Rentivist is a marketplace that allows users to list and rent just about anything in a variety of locations. The actual contract for rent is directly between the listers and renters.

While we may provide pricing, shipping, listing, and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. Also, Rentivist has no control over and does not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of listers to list items; the ability of renters to pay for items; or that a renter or lister will actually complete a transaction or return an item.

Using Rentivist:

In connection with using or accessing the Services you will not:

  • violate any of the provisions listed in the User Agreement or Privacy Policy;
  • post, list or upload content or items in inappropriate categories or areas on our sites;
  • breach or circumvent any laws, third party rights or our systems, policies, or determinations of your account status;
  • use our Services if you are not able to form legally binding contracts (you must be 18 years of age to use Rentivist), or are temporarily or indefinitely suspended from using our sites, services, applications or tools;
  • manipulate the price of any item or interfere with any other user's listings;
  • post false, inaccurate, misleading, defamatory, or libelous content;
  • take any action that may undermine the feedback or ratings systems;
  • transfer your Rentivist account and user ID to another party without our consent;
  • allow additional individuals or entities to use your registered account;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies that may harm Rentivist, or the interests or property of users;
  • use any robot, spider, scraper or other automated means to access our Services for any purpose;
  • bypass our robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
  • export or re-export any Rentivist application or tool except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;
  • reproduce, perform, display, distribute, reverse engineer, or prepare derivative works from content that belongs to or is licensed to Rentivist, or that comes from the Services and belongs to another Rentivist user or to a third party including works covered by any copyrights, trademark, patent, or other intellectual property right, except with prior express permission of Rentivist and/or any other party holding the right to license such use;
  • commercialize any Rentivist application or any information or software associated with such application;
  • harvest or otherwise collect information about users without their consent; or
  • circumvent any technical measures we use to provide the Services.

If we believe or discover that you are abusing Rentivist in any of the ways mentioned above or otherwise, we may, using our sole discretion, take any steps to prevent and mitigate such abuse such as limiting, suspending, or terminating your user account(s) and access to our Services, delaying or removing hosted content, removing any special status associated with your account(s), reducing or eliminating any discounts, and taking technical and/or legal steps to prevent you from using our Services. Additionally, we reserve the right to refuse or terminate our Services to anyone for any reason at our discretion.

When a renter or lister issue arises we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both renters and listers.

Fees:

The fees we charge for using our Services are listed on our Lister Marketing Site Chart. We may change our lister fees from time to time by posting the changes on the Rentivist site 14 days in advance. All existing lister agreements will be honored for the duration of those agreements.

You must have a payment method on file when listing on Rentivist, and pay all fees and applicable taxes associated with our Services by the payment due date. If your payment method fails or your account is past due, we will suspend your account immediately. If your account balance is paid and your account is reinstated, you will not be given any additional time on the site beyond your original agreement, nor will you be compensated in any way for time lost on the site due to the past due status of your account. If you fail to pay your listing fees we may collect fees owed using other collection mechanisms. (This includes charging other payment methods on file with us, retaining collection agencies and legal counsel, and, for accounts over 180 days past due.) Rentivist, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information Rentivist reported to a credit bureau (i.e., Experian, Equifax or TransUnion) please contact us at: info@rentivist.com. If you wish to dispute the information a collection agency reported to a credit bureau regarding your Rentivist account, you must contact the collection agency directly.

Payment processing services for Rentivist are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service. By agreeing to Rentivist’s User Agreement and subscribing to our services, you also agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Rentivist enabling payment processing services through Stripe, you agree to provide Rentivist accurate and complete information about you and your business, and you authorize Rentivist to share it and transaction information related to your use of the payment processing services provided by Stripe. It is important that listers understand that by agreeing to Rentivist’s User Agreement and Privacy Policies, you are also agreeing to the Stripe Connected Account Agreement. By subscribing to Rentivist you are implicitly committing to be bound by the terms and policies of Stripe. Please take the time to review the Stripe Connected Account Agreement before you complete your subscription with Rentivist.

Rules For Listers

Listing Conditions

When listing an item, you agree to comply with all the Rules for Listers:

  • You are responsible for the accuracy and content of the listing and item offered.
  • Content that violates any of Rentivist's policies may be deleted at Rentivist's discretion.
  • We strive to create a marketplace where renters find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
    • renter's location, search query, browsing site;
    • item's location, item availability, listing format, price and shipping availability, terms of service, history, and relevance to the user query;
    • number of listings matching the renter's query; and
    • some listings may be prioritized in a renters search based solely on the lister's premium user level.

Rules For Listing

When you list on Rentivist there are certain rules you need to follow. We have these rules in place to help make Rentivist a safer place for everyone.

Before you list an item, you should review and understand these rules because we hold all our listers responsible for following them. If you don't, you may be subject to a range of actions, including limits of your renting and listing privileges and suspension of your account.

Rules about the kinds of items you can list:

  • First, it is the lister's responsibility to make sure the listing and rental of the item complies with all laws.
  • Next, make sure your listing is not a prohibited item. If it is, it may be removed, and you may be subject to a range of other actions, including restrictions of your renting and listing privileges and suspension of your account.

A partial list of things you cannot list:

The following are examples of items we don't allow to be listed. This is not an exhaustive list. Other items may be identified as inappropriate based on the sole discretion of Rentivist. Generally, items are restricted because of intense regulation of that item in some states, or Rentivist identifies the item as offensive in its promotion of hate, violence or intolerance:

  • Any item that if rented would infringe on the intellectual property or other proprietary rights of a third party;
  • Firearms;
  • Government documents, IDs, and licenses;
  • Hazardous, restricted, or regulated materials;
  • Items encouraging illegal activity, e.g., instructions on how to make methamphetamine;
  • Lock picking devices/key duplication tools/code grabbing tools/digital decoders, etc.;
  • Offensive material;
  • Postage meters;
  • Recalled items;
  • Sexual service providers;
  • Slot machines;
  • Stolen property;
Other Rules for Listers

You're responsible for reviewing and understanding our User Agreement and Privacy Policy, as well as reviewing and understanding the Stripe Terms of Service, and you are responsible for understanding all relevant laws and regulations regarding your rental. Knowing our policies before you list an item can lead to smoother, more successful transactions, and it can help you avoid breaking rules by mistake.

Rules For Renters

Rental Conditions

When using our Services to identify items for rent, you agree to the Rules for Renters and that:

  • You are responsible for reading the full item listing before agreeing to rent.
  • All binding contracts to rent items are the sole responsibility of the renters and listers and Rentivist is in no way a party to those agreements.
  • If you use Rentivist to identify rentals you are subject to the User Agreement.

Rules For All Users

Content

When providing us with content or causing content to be posted using our Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and other intellectual property rights you have on the content, in any media known now or developed in the future. Further, to the fullest extent permitted under applicable law, you waive any claims or rights, and promise not to assert such claims, rights or any other intellectual property or publicity rights against us, our sublicensees, or our assignees.

You represent and warrant that none of the following infringe any rights mentioned in the preceding paragraph: your provision of content to us, your causing content to be posted using the Services, and use of any such content (including of works derived from it) by us, our users, or others in contract with us that is done in connection with the Services and in compliance with this User Agreement.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:

We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Updates and other notification functionality in Rentivist's applications may not occur in real time. Such functionality is subject to delays beyond Rentivist's control.

You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In addition, to the extent permitted by applicable law, we (including any partners, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:

  • your use of or your inability to use our Services;
  • pricing, shipping, insuring or other guidance provided by Rentivist;
  • delays or disruptions in our Services;
  • viruses or other malicious software obtained by accessing, or linking to, our Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Services;
  • damage to your hardware device from the use of any Rentivist Service;
  • the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
  • a suspension or other action taken with respect to your account or breach of the User Agreement;
  • the duration or manner in which your listings appear in search results as set out in the Listing Conditions Section above; or
  • your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to this User Agreement or Privacy Policy.

Release

If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims, which you may know or suspect to exist in your favor at the time of agreeing to this release.

Indemnity

You will indemnify and hold us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach this Agreement, your improper use of Rentivist's Services or your breach of any law or the rights of a third party.

Legal Disputes

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND RENTIVIST HAVE AGAINST EACH OTHER ARE RESOLVED.

You and Rentivist agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of the Rentivist User Agreement your use of or access to the Services, or any products or services bought, sold, listed or rented through the Services will be resolved in accordance with the provisions set forth in this Legal Disputes Section.

A. Applicable Law

You agree that the laws of the State of Delaware, without regard to principles of conflict of laws, will govern the User Agreement and any claim or dispute that has arisen or may arise between you and Rentivist, except as otherwise stated in the User Agreement.

B. Agreement to Arbitrate

You and Rentivist each agree that any and all disputes or claims that have arisen or may arise between you and Rentivist relating in any way to or arising out of this or previous versions of the User Agreement, your use of or access to Rentivist's Services, or any products or services bought, sold, offered, listed or rented through Rentivist's Services shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.

1. Prohibition of Class and Representative Actions and Non-Individualized Relief

YOU AND RENTIVIST AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND RENTIVIST AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.

2. Arbitration Procedures

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of the User Agreement as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief"), shall be for a court of competent jurisdiction to decide.

The arbitration shall be physically held the State of Minnesota, where Rentivist, LLC's home office is located. If the value of the relief sought is $10,000 or less, you or Rentivist may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and Rentivist subject to the arbitrator's discretion to require an in-person hearing, if the circumstances warrant. In cases where an in-person hearing is held, you and/or Rentivist may attend by telephone, unless the arbitrator requires otherwise.

Despite the fact that the arbitration shall physical take place in Minnesota, the arbitrator will decide the substance of all claims in accordance with the laws of the State of Delaware, including recognized principles of equity, and will honor all claims of privilege recognized by law. If no The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Rentivist user to the extent required by applicable law. The arbitrator's award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

3. Costs of Arbitration

Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, unless otherwise stated in this Agreement to Arbitrate.

 4. Severability

With the exception of any of the provisions in Section 1 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief"), if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides that any of the provisions in Section 1 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief") is invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void. The remainder of the Agreement and its Legal Disputes Section will continue to apply.

C. Judicial Forum for Legal Disputes

Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt-out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and Rentivist must be resolved exclusively by a state or federal court located in the State of Delaware. You and Rentivist agree to submit to the personal jurisdiction of the courts located within Delaware or the purpose of litigating all such claims or disputes.

Additional Provisions

Except as otherwise provided in this Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, by providing notice of such assignment in accordance with the Notices Section.

Headings are for reference purposes only and do not limit the scope or extent of such Section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.

We may amend this User Agreement at any time by posting the amended terms on www.Rentivist.com. Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement. We will provide you 30 days notice by posting the amended terms. Additionally, we will notify you by email. Your continued access or use of our Services constitutes your acceptance of the amended terms. We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through. This User Agreement may not otherwise be amended except through mutual agreement by you and a Rentivist representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.

The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the Rentivist site.

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.

The User Agreement, the Privacy Policy, and all polices set forth the entire understanding and agreement between you and Rentivist and supersede all prior understandings and agreements of the parties.

The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Indemnity, and Legal Disputes.

 

Privacy Policy

Our Privacy Policy describes the ways we collect, store, use, and disclose personal information we maintain about you and your use of our Services. The following policies describe the privacy practices for Rentivist.

Please note, payment processing services for Rentivist are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service. By agreeing to Rentivist’s User Agreement and subscribing to our services, you also agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Rentivist enabling payment processing services through Stripe, you agree to provide Rentivist accurate and complete information about you and your business, and you authorize Rentivist to share it and transaction information related to your use of the payment processing services provided by Stripe. It is important that listers understand that by agreeing to Rentivist’s User Agreement and Privacy Policies, you are also agreeing to the Stripe Connected Account Agreement. By subscribing to Rentivist you are implicitly committing to be bound by the terms and policies of Stripe. Please take the time to review the Stripe Connected Account Agreement before you complete your subscription with Rentivist.    

Collection

We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Services.

The personal information we collect includes the following:

Personal information you give us when you use our Services or register for an account with us:

  • identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us;
  • other content that you generate, or that is connected to your account (such as pining items, and creating lists); or
  • in some instances, when you use our Services, you may provide age, gender, interests and personal history information.

Personal information we collect automatically when you use our Services or register for an account with us:

  • We also collect information about your interaction with our Services, your advertising preferences, and your communications with us. This is information we receive from the devices (including mobile devices) you use when you use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Services. This information comprises the following: Device ID or unique identifier, device type, ID for advertising, and unique device token.
  • We may collect geo-location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device's settings' menu.
  • Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information may also be collected.

Personal information we collect using cookies, web beacons, and similar technologies:

We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take on our Services, within our advertising or e-mail content

Personal information from other sources:

  • We may supplement the information we collect with information from third parties and add it to your account information. For example, we may collect and use demographic information that is publically available, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable laws.
  • We may allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatically access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or may have clicked on, etc.). If you provide us with access to any site with video content, then you agree that we may share your video viewing with, or obtain information about your video viewing from, third-party social media sites for at least two years or until you withdraw consent. You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to your personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we may collect, use and retain the information provided by these social media sites in accordance with this Privacy Policy.
  • If you give us personal information about someone else, you must do so only with their explicit and prior consent. You have to inform them how we collect, use, disclose, and retain their personal information according to our Privacy Policy.

Use and Retention

We use the personal information we collect to: provide and improve our Services, to contact you about your account and our Services, to provide you customer service, to provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities. We may use and retain your personal information as follows:

Provide, improve, and personalize our Services:

  • provide access to and use of our Services;
  • offer you site content that includes items and services that you may like;
  • keep track of your collections, and the items viewed, and items you successfully rent;
  • customize, measure, and improve our Services; and
  • we may use geo-location information to provide you with location based services (such as advertising, search results, and other personalized content).

Contact you about your account and provide you customer service:

  • contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveyor questionnaires, or as otherwise necessary to provide you customer service;
  • contact you as necessary to enforce our Privacy Policy, applicable laws, and any agreement we may have with you;
  • for these purposes we may contact you via email, telephone, text messages, and postal mail.

Personalize our advertising and marketing communications:

  • contact you, either via email, telephone, text messages, and postal mail in order to: offer you coupons, discounts and special promotions, and inform you about our Services and those of our Rentivist family. We will use the contact information you have provided to contact you by e-mail, SMS text and/or telephone if you have consented to such contact. Message and data rates may apply;
  • deliver targeted marketing, service updates, and promotional offers based on your communication preferences.

Prevent, detect, mitigate, and investigate fraudulent or illegal activities:

  • Prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities
  • Enforce our Privacy Policy, our Privacy Policy, or other policies

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Privacy Policy and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner.

Authorization to Contact You; Recording Calls

You consent to receive emails, autodialed or prerecorded calls and text messages from Rentivist at any email address, or telephone number that you have provided us or that we have otherwise obtained. We may email, or place such calls and texts to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; (vi) contact you with offers and promotions; (vii) to inform you of new features and services available to you; or (viii) as otherwise necessary to service your account or enforce this User Agreement, Privacy Policy, applicable law, or any other agreement we may have with you. Standard telephone minute and text charges may apply.

Rentivist may share your email address and/or telephone numbers with our service providers who we have contracted with to assist us in pursuing our rights or performing our obligations under this User Agreement, our Privacy Policy, applicable law, or any other agreement we may have with you. You agree these service providers may also contact you using email, autodialed or prerecorded calls and text messages, only as authorized by us to carry out the purposes we have identified above, and not for their own purposes.

Rentivist may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with Rentivist or its agents for quality control and training purposes or for its own protection.

Privacy of Others; Marketing

If Rentivist provides you with information about another user you agree you will use the information only for the purposes it is provided to you. You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to the Services. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.

Disclosure

We may disclose your personal information to other members of the Rentivist family or to third parties. This disclosure may be required for us to provide and to provide you access to our Services, to comply with our legal obligations, to enforce our Privacy Policy, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. As stated above, we do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

Questions or Complaints

If you have a question or a complaint about this Privacy Policy, or our information handling practices, please contact us at info@rentivist.com.